[Reloadable LAP - With Cash Access CIP]
Cardholder Agreement
Terms and Conditions/Definitions for the Visa
Reward Card
This document constitutes the agreement (“Agreement”) outlining the terms and conditions under which the Visa Reward Card has been issued to you. By accepting and using the Card, you agree to be
bound by the terms and conditions contained in this Agreement. “Card” means the Visa Prepaid Rewards Card issued to you by The Bancorp Bank, Wilmington, Delaware. “Issuer” means The Bancorp
Bank or its depository institution affiliate. The Issuer is an FDIC insured member institution. “Card Account” means the records we maintain to account for the value of claims associated with the Card.
“You” and “your” mean the person or persons who have received the Card and are authorized to use the Card as provided for in this Agreement. “We,” “us,” and “our” mean the Issuer, our successors,
affiliates or assignees. You acknowledge and agree that the value available in the Card Account is limited to the funds that you have loaded into the Card Account or have been loaded into the Card
Account on your behalf. You agree to sign the back of the Card immediately upon receipt. The expiration date of the Card is identified on the front of your Card. The Card is a prepaid card. The Card is
not a gift card or a gift certificate. You have received this Card as a gratuity without the payment of any monetary value or consideration. You are not the owner of the Card or the funds underlying the
Card. Your failure to activate and use the Card results in the loss of all right, title and interest in the Card and the underlying funds. The Card is not connected in any way to any other account. The Card
is not a credit card. The Card is not for resale. You will not receive any interest on your funds in the Card Account. The Card will remain the property of the Issuer and must be surrendered upon
demand. The Card is nontransferable and it may be canceled, repossessed, or revoked at any time without prior notice subject to applicable law. The Card is not designed for business use, and we may
close your Card if we determine that it is being used for business purposes. We may refuse to process any transaction that we believe may violate the terms of this Agreement. Our business days are
Monday through Friday, excluding federal holidays, even if we are open.
Write down your Card number and the customer service phone number provided in this Agreement on a separate piece of paper in case your Card is lost, stolen, or destroyed. Please read this
Agreement carefully and keep it for future reference.
Authorized Users
You are responsible for all authorized transactions initiated and fees incurred by use of your Card. If you permit another person to have access to your Card or Card number, we will treat this as if you
have authorized such use and you will be liable for all transactions and fees incurred by those persons. You are wholly responsible for the use of each Card according to the terms and conditions of this
Secondary Cardholder
You may not request an additional Card for another person.
You must activate your Card before it can be used. You may activate your Card by calling 1-800-382-6870 or visiting www.prepaidcardholder.com. You will need to provide personal information in order
to verify your identity.
Personal Identification Number
Your initial PIN instructions will be located on your carrier. You should not write or keep your PIN with your Card. Never share your PIN with anyone. When entering your PIN, be sure it cannot be
observed by others and do not enter your PIN into any terminal that appears to be modified or suspicious. If you believe that anyone has gained unauthorized access to your PIN, you should advise us
immediately following the procedures in the paragraph labeled “Your Liability for Unauthorized Transfers.”
Cash Access
With your PIN, you may use your Card to obtain cash from any Automated Teller Machine (“ATM”) that bears the Visa
, Plus
, or STAR
Acceptance Mark or any Point-of-Sale (“POS”) device, as
permissible by merchant, that bears the Visa
, Interlink
, or STAR
Acceptance Mark. All ATM transactions are treated as cash withdrawal transactions. You may use your Card at an ATM. The
maximum cumulative amount that may be withdrawn from an ATM per day is $1,000.00. The maximum cumulative amount that may be withdrawn from a participating bank (over the counter withdrawal)
per day is $500.00. Any funds withdrawn from a POS device will be subject to the maximum amount that can be spent on your Card per day.
Loading Your Card
You may not load additional funds to your Card, called “value loading”. Only your “Program Sponsor” may load additional funds to your Card. The minimum amount of the initial value load is $5.00. The
maximum amount of the initial value load is $10,000.00. The minimum amount of each value reload is $5.00. The maximum amount of each value reload is $10,000.00. You will have access to your
funds within two (2) hours of receipt of good funds from the Program Sponsor.
Using Your Card/Features
The maximum amount that can be spent on your Card per day is $10,000.00. The maximum value of your Card is restricted to $10,000.00.
You may use your Card to purchase or lease goods or services wherever Visa debit cards, Interlink cards or STAR cards are accepted as long as you do not exceed the value available on your Card
Account. Some merchants do not allow cardholders to conduct split transactions where you would use the Card as partial payment for goods and services and pay the remainder of the balance with
another form of legal tender. If you wish to conduct a split transaction and it is permitted by the merchant, you must tell the merchant to charge only the exact amount of funds available on the Card to the
Card. You must then arrange to pay the difference using another payment method. Some merchants may require payment for the remaining balance in cash. If you fail to inform the merchant that you
would like to complete a split transaction prior to swiping your Card, your Card is likely to be declined.
If you use your Card at an automated fuel dispenser (“pay at the pump”), the merchant may preauthorize the transaction amount up to $100.00 or more. If your Card is declined, even though you have
sufficient funds available, pay for your purchase inside with the cashier. If you use your Card at a restaurant, a hotel, for a car rental purchase, or for similar purchases, the merchant may preauthorize the
transaction amount for the purchase amount plus up to 20% or more to ensure there are sufficient funds available to cover tips or incidental expenses incurred. Any preauthorization amount will place a
“hold” on your available funds until the merchant sends us the final payment amount of your purchase. Once the final payment amount is received, the preauthorization amount on hold will be removed. It
may take up to seven (7) days for the hold to be removed. During the hold period, you will not have access to the preauthorized amount.
If you use your Card number without presenting your Card (such as for a mail order, telephone, or Internet purchase), the legal effect will be the same as if you used the Card itself. For security reasons,
we may limit the amount or number of transactions you can make on your Card. Your Card cannot be redeemed for cash. You may not use your Card for online gambling or any illegal transaction.
Each time you use your Card, you authorize us to reduce the value available in your Card Account by the amount of the transaction and any applicable fees. You are not allowed to exceed the available
amount in your Card Account through an individual transaction or a series of transactions. Nevertheless, if a transaction exceeds the balance of the funds available on your Card, you shall remain fully
liable to us for the amount of the transaction and any applicable fees.
You do not have the right to stop payment on any purchase or payment transaction originated by use of your Card. You may not make preauthorized regular payments from your Card Account. If you
authorize a transaction and then fail to make a purchase of that item as planned, the approval may result in a hold for that amount of funds for up to thirty (30) days. All transactions relating to car rentals
may result in a hold for that amount of funds for up to sixty (60) days.
Non-Visa Debit Transactions
New procedures are in effect that may impact you when you use your Card at certain merchant locations. In the past, transactions have been processed as Visa debit transactions unless you entered a
PIN. Now, if you do not enter a PIN, transactions may be processed as either a Visa debit transaction or as a STAR transaction.
Merchants are responsible for and must provide you with a clear way of choosing to make a Visa debit transaction if they support the option. Please be advised that should you choose to use the STAR
network when making a transaction without a PIN, different terms may apply. Certain protections and rights applicable only to Visa debit transactions as described in this Agreement will not apply to
transactions processed on the STAR network. Please refer to the paragraph labeled “Your Liability for Unauthorized Transfers” for a description of these rights and protections applicable to Visa debit and
non-Visa debit transactions.
To initiate a Visa debit transaction at the POS, swipe your Card through a POS terminal, sign the receipt, or provide your Card number for a mail order, telephone, or Internet purchase. To initiate a non-
Visa debit transaction at the POS, enter your PIN at the POS terminal or provide your Card number after clearly indicating a preference to route your transaction as a non-Visa debit transaction for certain
bill payment, mail order, telephone, or Internet purchases.
Returns and Refunds
If you are entitled to a refund for any reason for goods or services obtained with your Card, you agree to accept credits to your Card for such refunds and agree to the refund policy of that merchant. If you
have a problem with a purchase that you made with your Card, or if you have a dispute with the merchant, you must handle it directly with the merchant.
Card Replacement
If you need to replace your Card for any reason, please contact us at 1-800-382-6870 to request a replacement Card. You will be required to provide personal information which may include your Card
number, full name, transaction history, etc. There is a fee for replacing your Card.
Charges Made In Foreign Currencies
If you obtain your funds or make a purchase in a currency other than the currency in which your Card was issued, the amount deducted from your funds will be converted by Visa U.S.A. Inc. into an
amount in the currency of your Card. The exchange rate between the transaction currency and the billing currency used for processing international transactions is a rate selected by Visa U.S.A. Inc. from
the range of rates available in wholesale currency markets for the applicable central processing date, which may vary from the rate Visa U.S.A. Inc. itself receives, or the government-mandated rate in
effect for the applicable central processing date. If you obtain your funds or make a purchase in a currency other than the currency in which your Card was issued, the Issuer may assess a foreign
currency conversion fee of 3% of the transaction amount and will retain this amount as compensation for its services.
You should get a receipt at the time you make a transaction using your Card. You agree to retain, verify, and reconcile your transactions and receipts.
Card Account Balance/Periodic Statements
You are responsible for keeping track of your Card Account available balance. Merchants generally will not be able to determine your available balance. It’s important to know your available balance
before making any transaction. You may access your available balance by accessing your Card Account online or by calling 1-800-382-6870. Statements in electronic format will be made available free
of charge at www.prepaidcardholder.com during each month in which a transaction occurs. You will not automatically receive paper statements. You may choose to have a paper statement mailed to you
by contacting us each time at Cardholder Service, P.O. Box 724026, Atlanta, GA 31139. However, there is a fee for this service.
Fee Schedule
Cardholder Fees
Statement Descriptor
Monthly Maintenance Fee
Waived until expiration
$5.00 (per month)
PIN Based POS Transaction Fee
$0.50 (per transaction)
Domestic ATM Cash Withdrawal Fee
$1.50 (per transaction)
International ATM Cash Withdrawal Fee
$4.50 (per transaction)
ATM Balance Inquiry Fee
$0.75 (per transaction)
[Reloadable LAP - With Cash Access CIP]
All fee amounts will be withdrawn from your Card Account and will be assessed as long as there is a remaining balance on your Card Account, except where prohibited by law. Anytime
your remaining Card Account balance is less than the fee amount being assessed, the balance of your Card Account will be applied to the fee amount.
We may disclose information to third parties about your Card or the transactions you make:
(1) Where it is necessary for completing transactions;
(2) In order to verify the existence and condition of your Card for a third party, such as merchant;
(3) In order to comply with government agency, court order, or other legal reporting requirements;
(4) If you give us your written permission; or
(5) To our employees, auditors, affiliates, service providers, or attorneys as needed.
Our Liability for Failure to Complete Transactions
If we do not properly complete a transaction from your Card on time or in the correct amount according to our Agreement with you, we will be liable for your losses or damages. However, there are some
exceptions. We will not be liable, for instance:
(1) If through no fault of ours, you do not have enough funds available on your Card to complete the transaction;
(2) If a merchant refuses to accept your Card;
(3) If an ATM where you are making a cash withdrawal does not have enough cash;
(4) If an electronic terminal where you are making a transaction does not operate properly, and you knew about the problem when you initiated the transaction;
(5) If access to your Card has been blocked after you reported your Card lost or stolen;
(6) If there is a hold or your funds are subject to legal process or other encumbrance restricting their use;
(7) If we have reason to believe the requested transaction is unauthorized;
(8) If circumstances beyond our control (such as fire, flood, or computer or communication failure) prevent the completion of the transaction, despite reasonable precautions that we have taken; or
(9) Any other exception stated in our Agreement with you.
Your Liability for Unauthorized Transfers
Contact us at once if you believe the Card has been lost or stolen. Telephoning is the best way to minimize possible losses. If you believe the Card has been lost or stolen, or that someone has
transferred or may transfer money from the Card Account without your permission, call 1-800-382-6870. Under Visa U.S.A. Inc. Operating Regulations, your liability for unauthorized Visa debit
transactions on the Card Account is $0.00 if you are not grossly negligent or fraudulent in the handling of the Card. This reduced liability does not apply to certain commercial card transactions,
transactions not processed by Visa, or to ATM transactions outside the U.S. You must notify us immediately of any unauthorized use.
If the Card has been lost or stolen, we will close the Card Account to keep losses down and will send a replacement card. There is a fee for replacing the Card. For information about the fee, see the
section labeled “Fee Schedule.”
Other Terms
Your Card and your obligations under this Agreement may not be assigned. We may transfer our rights under this Agreement. Use of your Card is subject to all applicable rules and customs of any
clearinghouse or other association involved in transactions. We do not waive our rights by delaying or failing to exercise them at anytime. If any provision of this Agreement shall be determined to be
invalid or unenforceable under any rule, law, or regulation of any governmental agency, local, state, or federal, the validity or enforceability of any other provision of this Agreement shall not be affected.
This Agreement will be governed by the law of the State of Delaware except to the extent governed by federal law.
Amendment and Cancellation
We may amend or change the terms and conditions of this Agreement at any time. You will be notified of any change in the manner provided by applicable law prior to the effective date of the change.
However, if the change is made for security purposes, we can implement such change without prior notice. We may cancel or suspend your Card or this Agreement at any time. You may cancel this
Agreement by returning the Card to us. Your termination of this Agreement will not affect any of our rights or your obligations arising under this Agreement prior to termination.
In the event that your Card Account is cancelled, closed, or terminated for any reason, you may request the unused balance to be returned to you via a check to the mailing address we have in our
records. There is a fee for this service, which is described as the “Refund Process Fee” in the Fee Schedule. If the Card Account balance is less than the Refund Process Fee at the time of such request,
subject to compliance with applicable law, the Issuer reserves the right to refuse to return any unused balance since the Refund Process Fee would exceed the remaining Card Account balance. The
Issuer also reserves the right to return any unused balance amount less than $1.00.
Information About Your Right to Dispute Transactions
In the case of a discrepancy or questions about the Card Account transaction(s), call 1-800-382-6870, write to Cardholder Services, P.O. Box 724026, Atlanta, GA 31139 as soon as you can. You must
contact us no later than sixty (60) calendar days after we posted the transaction(s) to the Card Account. You may request a written history of your transactions at any time by calling 1-800-382-6870 or
writing to Cardholder Services, P.O. Box 724026, Atlanta, GA 31139.
In case of a discrepancy or questions about the Card Account transactions you will need to tell us:
1. Your name and the 16-digit Card number.
2. A description of the transaction(s) including the date and dollar amount.
3. Why you believe there is a discrepancy.
If you provide this information orally, we may require that you send the details listed above in writing within sixty (60) calendar days after we posted the transaction(s) you are questioning. You agree to
cooperate fully with our investigation and to provide any additional information or documentation we may need for the claim.
Once we have the required details, information, and/or documents, we will determine whether a discrepancy occurred. Our investigation may take up to one hundred and twenty (120) days from the
transaction settlement date. If we ask you to put details in writing and you do not provide them within sixty (60) calendar days of the date we posted the transaction(s) you are questioning, we may not be
able to resolve the claim in your favor.
We will tell you the results in writing after completing our investigation. If we determine a discrepancy occurred we will correct the discrepancy promptly and credit the Card Account. If we decide there
was no discrepancy, we will send you a written explanation.
English Language Controls
Any translation of this Agreement is provided for your convenience. The meanings of terms, conditions and representations herein are subject to definitions and interpretations in the English language.
Any translation provided may not accurately represent the information in the original English.
Customer Service
For customer service or additional information regarding your Card, please contact us at:
Visa Reward Card
Attn: Cardholder Service
P.O. Box 724026
Atlanta, GA 31139
This Cardholder Agreement is effective 06/2016.
Cash Advance
$5.00 (per transaction)
Customer Service Live Agent Fee
$1.50 (per call)
Replacement Card Fee
$10.00 (per Card)
Expedited Card Shipping (U.S.)
$20.00 (per Card)
Refund Process Fee
$10.00 (per Card)
International Transaction Service Charge
3% of transaction
Paper Statement
$5.00 (per statement)