OceanPay Card FAQ's' | Wire Service FAQ's | PATRIOT Act Information
OceanPay Visa
®
Prepaid Card FAQ's
You may activate the Card at www.oceanpay.com/card and enter the first 9 digits of your card number. If you did not previously register
your card for online access, select “ENROLL NOW” and follow the instructions. If you have already registered your card for online access,
after entering the first 9 digits of your card, use the User ID and password that you setup for your prior card. You may also call 1-800-
383-7059 or 1-954-672-2774 and follow the automated instructions.
Your initial 4-digit PIN for your OceanPay card is the month and day of your birthday. MMDD (month followed by day). For example, if
your birthday is January 22, your pin will be 0122.
You will be prompted to select a PIN when you register and activate your Card. (See your Cardholder Agreement for details.)
It is very important that you change your PIN from the initial 4-digit PIN. Do not write down your PIN or share it with anyone.
Go to the OceanPay website (the website address is located on the back of your card) and select the "Customer Support" link.
You can also call Customer Service at 1-800-383-7059 or 1-954-672-2774 and a representative will assist you. If you enter an incorrect
PIN 3 consecutive times, your card will be restricted until you contact Customer Service.
Your employer will electronically deposit payroll to your OceanPay Card. Contact your employer for payroll inquiries; Customer Service
does not receive information regarding your payroll.
You can withdraw cash worldwide with your OceanPay card at any participating ATM that displays the Visa
®
, Plus
®
, or STAR
®
Acceptance Mark, provided you have the funds available. Select "Checking" as the transaction type. You can also access "cash back"
when making a debit purchase using your 4-digit PIN at participating merchant locations. Fees may apply. Refer to the fee schedule
included in your Cardholder Agreement.
Some banks allow you to use your OceanPay card to obtain cash inside the bank, provided you have the funds available. Fees may
apply. Refer to the fee schedule included in your Cardholder Agreement.
You can use your OceanPay card worldwide at over 20 million merchants that accept Visa debit cards and withdraw cash at any
participating ATM that displays the Visa, Plus, or STAR Acceptance Mark.
You can use your OceanPay card to shop online. You must use the address and phone number that appears in the "Cardholder
Information" when you login to your account online. In most cases, this will be your employer's address. Some online merchants may not
accept orders if the shipping address is different than the address on file. Before making your purchase, contact the merchant regarding
their shipping policies. Fees may apply. Refer to the fee schedule included in your Cardholder Agreement.
You can check the balance for your OceanPay card online at www.oceanpay.com/card, at an ATM, or through the automated
telephone system. For ATM and automated telephone balance inquiry, you will need your 4-digit PIN. Fees may apply. Refer to the
fee schedule included in your Cardholder Agreement.
The Consumer Alerts feature notifies you via email or text message (U.S. phone numbers only) when funds have been added or
removed from your Visa card. You can also receive a low balance or weekly balance notification.
Standard text messaging rates and/or data rates from your wireless service provider may apply.
Login to your OceanPay card online at www.oceanpay.com/card then select the "Alerts" option. Enter your email address and cell
phone number (U.S. phone numbers only) then check the alerts you wish to receive. Click "Continue". Confirm your selections and
click "Submit" when verified.
Standard text messaging rates and/or data rates from your wireless service provider may apply.