The Prepaid general purpose card works like a credit card, except that purchases are deducted from the card’s available balance rather than being made on credit.
Please refer to the instructions that came with your card for card activation instructions.
Please contact the company that issued the card to you.
Your card is probably working as it should. Some transactions are declined because the purchase transaction is greater than the value on the card. The merchant does not know your card's balance. You must tell them to "split" the ticket, placing only the card's value on one ticket and using another form of payment for the balance. Also, cards may be declined at restaurants because the restaurant automatically adds an anticipated tip amount to the card authorization, which may bring the total over your available card balance.
Balances reflect the amount of all transactions that have been processed. Some merchants (i.e., restaurants, hotels, etc.) impose temporary holds on their charges. This is particularly prevalent at restaurants that often send in an authorization request for not only the total ticket, but an estimated tip as well. Once actual charges have been authorized, these holds are removed and your balance and available funds will be updated accordingly.
Yes. You can change your PIN by either calling the customer service number or visiting the website listed on the back of your card.
If your total purchase is for more than the card’s value, tell the merchant to split the ticket. Place the card’s balance on one ticket and use another form of payment for the balance. Ex. If you have a $50 prepaid card and wish to purchase something for $68, simply pay the $18 with another form of payment and the balance with your $50 prepaid card.
Yes. However, you may have to go inside to pay with your card. The card may be blocked at the pump or it may try to authorize more than the available balance on the card.
Yes. You may use your card to withdraw cash at an ATM with your PIN or perform a cash advance.
Yes. If your card has been lost or stolen, and it can be verified that you are the original cardholder, we will replace your card less the fee listed in the schedule of fees that came with your card.
No. The Prepaid general purpose card is good only for the amount of funds loaded onto the card. No credit is extended on the account.
You may check your balance by calling the customer service number or visiting the website listed on the back of your card. You will need your card account number and PIN to check your balance. You may NOT check your balance at the checkout, nor do store receipts print your available balance. Be sure you have available funds prior to making your purchase.
After your card expires, there may be a monthly fee assessed, as indicated in the fee schedule.
When making purchases at retail locations, tell the merchant to process your purchase as a "credit" transaction.
To make an online purchase, address verification is usually required. Use the address where the card was mailed as the billing address.
Yes. You can use your card as often as you like, as long as there are available funds.
Yes. The card expiration date is printed on the front of the card.
No.
No.
Please call the customer service number on the back of your card.